It is not uncommon that one day you find a software application just stops working. The most basic way to attempt to solve the problem is by reinstalling the program. Hopefully, the setup will replace any corrupted files or settings that prevent the program from working properly. Sometimes a reinstall won’t work because the setup installer requires you to uninstall the program first before you can perform a new installation.
Troubleshoot installing Office. The issues you encounter when trying to install Office 365, or Office 2019, 2016 or 2013 and how you fix them depends on whether your product is part of an Office for home or Office for business plan. In addition, with Office for business plans only admins responsible for managing Office 365 in their organization can do certain tasks. It does not address why all Office 2019 files were unable to download. The work around and the existence of Office 2019 installation files proved that the problem is not one of the suggested Microsoft pop up window solutions of Internet connection or enough free space on the hard drive.
All is good if you can uninstall and reinstall, but there are times when you cannot repair or uninstall the program, then you’re stuck with installed software that doesn’t run. Depending on the installation process, some easy ones can be removed by manually deleting the program’s folder, shortcut and the obvious registry entries. However, some uninstalls can be far more tricky.
Sometimes when you install an office application and get an alert with a message: “Setup is unable to proceed due to the following error(s): This product requires Internet Information Services (IIS) 7.0 or higher, with ASP.NET v4.0 in the list of IIS Web Server Extensions. Correct the issue(s) listed above and re-run the setup.”.
A bigger and more sophisticated application like Microsoft Office has thousands of registry entries and files scattered across the system. It must be properly uninstalled or else it can affect system stability and prevent reinstallation later on. Being such a large piece of software, a partially working or non working install of Office could also have an effect on other software that is relying on Office tools or components to function.
If you need to completely uninstall a version of Microsoft Office such as 2003, 2007, 2010, 2013, 2016, 2019 and even 365, here we have a few methods to do it.
Important Note: No matter which method you use to uninstall Microsoft Office from your computer, it is always advisable to create a full backup image first so that it is possible to restore back the changes when things go wrong.
Uninstall Microsoft Office from Control Panel or Settings
Of course, the first method that you should always use to uninstall software such as Microsoft Office is from the official uninstaller. This will be found in Programs and Features in the Control Panel or Apps in Windows 10 Settings.
Select the version of Microsoft Office from the list and click the Uninstall button. You will be asked to confirm if you want to remove Microsoft Office from your computer. Click either the Yes or Uninstall button to proceed with the uninstallation.
If the built-in uninstaller fails to remove Microsoft Office from your computer, then refer to other methods shown below.
Remove Microsoft Office using the Setup File
Running the setup executable file that is used for installation can also trigger the option to remove the Microsoft Office installed on the computer. Open the optical drive letter or disc image to view where the install files are located.
Running the setup.exe will open a window giving you the option to add or remove features, repair, remove, or enter a product key.
Uninstalling from the Setup executable on the disk doesn’t work for all versions of Office. We tested the installers for 2013, 2010, and 2007 and they do have the remove option, 2016 didn’t have it.
Uninstall Office with the Microsoft Office Uninstall Support Tool
After discontinuing or making some other Office uninstall tools unavailable, Microsoft has come out with another utility to handle the task. The Office uninstall support tool says it can completely uninstall Office 2007, 2010, 2013, 2016, 2019 and various versions of Office 365. It’s worth noting the tool did not detect our Office 2007 install during testing but did work with 2010, 2013 and 2016.
Download the tool from Option 2 on the Microsoft webpage and double click it, .NET Framework 4.6 or higher is required on Windows 7. It will first install the Microsoft Support and Recovery Assistant of which the uninstall support tool is a part. Run the executable again and select the version of Office that has been detected, then click Next. Read the warning, check the box and click Next.
After some minutes, the process will complete and you will be prompted that the computer is going to be restarted.
The tool will popup after a reboot with the results of the uninstall process with some links to help you reinstall Office if you don’t have a CD/DVD/ISO/IMG with the install files. The Microsoft Support and Recovery Assistant will need to be uninstalled from Programs and Features or Settings > Apps.
Download the Microsoft Uninstall Support Tool
Delete Microsoft Office using FixIt
FixIt used to be a useful set of free troubleshooting tools by Microsoft to repair a variety of common problems including uninstalling Office. Sadly it was discontinued in 2018 in favor of the built in Windows troubleshooters. FixIt’s came as small tools that each focused on one or two specific tasks so you will need to use the correct version for your installed version of Microsoft Office and Windows.
To use one of these tools, download it and double click on the diagcab or MSI file. All you have to do is essentially click Yes or the Next button a few times while the tool attempts to find and completely remove the Office installation.
Uninstall Office 2003, 2007, 2010, 2013 or 2016
From any Windows: O15CTRRemovev2.diagcab
Uninstall Office 2013, 2016 or Office 365
From any Windows: O15CTRRemove.diagcab
Uninstall Office 2010
From Windows 8/10: MicrosoftFixit20055.mini.diagcab
From Windows 7 and below: MicrosoftFixit50450.msi
Uninstall Office 2007:
From Windows 8/10: MicrosoftFixit20052.mini.diagcab
From Windows 7 and below: MicrosoftFixit50154.msi
Uninstall Office 2003:
From Windows 8/10: MicrosoftFixit20054.mini.diagcab
From Windows 7 and below: MicrosoftFixit50416.msi
The tool might scan for Office a couple of times before finishing but just keep pressing Next until you reach the completed window and the Close button, then restart the computer.
Clean Up Microsoft Office using OffScrub VBScript
OffScrub is an Office Removal Utility created in VBScript by Microsoft that is found in many of the Fix it tools mentioned above. You’d have to extract the MSI or diagcab file of the Fix it tool to obtain the OffScrub .vbs file using a third party tool such 7-Zip (for the diagcab files only) or Universal Extractor. It’s not found in the top link of the FixIt tools above but is available in the others.
Some of the advantages of using OffScrub are the ability to remove Office standalone products which you would not be able to do if you were running the Fixit tool and also the possibility of automation using the command line. For the more advanced user, you can also see the different removal stages in real time which could be helpful in pinpointing the cause of uninstallation problems.
Erase Microsoft Office using Remove Office 2007 / 2010
A software developer called “Refuse to Suffer” created two free dedicated tools to clean up Microsoft Office 2007 and 2010 when the normal uninstallation procedure fails. The developer and its website are gone now but the tools still exist. All you need to do is run the programs as admin and click the Go button.
There are a few things you should know before using the Remove Office 2007 or Remove Office 2010 tool. First of all, the tool automatically restarts your computer after completing the removal process so make sure you’ve already saved and closed any other running files. Also, it should not be used when you have two different versions of Microsoft Office installed on the computer because the tool isn’t programmed to keep the important commonly shared files.
Download Remove Office 2007 / Download Remove Office 2010
Get rid of Microsoft Office using a Third Party Uninstall Utility
While there are many third party software uninstaller utilities, we recommend one of the best around which is Revo Uninstaller Pro. It’s reliable and has a feature to analyze leftover files/folders/registry entries based on a given path, and automatically creates a backup so that the forced uninstall can be restored. The only drawback is Revo Uninstaller Pro is shareware but it offers a 30 day fully functional trial.
1. Download Revo Uninstaller Pro and install.
2. Run Revo Uninstaller Pro and double click the Office entry in the list. If you can’t find an entry for Office, click the “Forced Uninstall” button.
3. If you chose Forced Uninstall, enter the program name which is Microsoft Office, click the “Browse for” button and select Folder, then browse to the Microsoft Office folder which is normally installed in “Program Files” or “Program Files (x86)”. If it finds any uninstallers connected to Office they will be listed and you can choose one to try and uninstall with it. Click Next.
4. Revo Uninstaller Pro will create a registry backup and a system restore point. It will first attempt to uninstall Office with any selected official uninstaller. Click Scan and the program will scan for leftover files, folders and registry items which you can review and delete if you want.
If most or all of the installation is still on the system, Revo uninstaller could find thousands of registry entries and files. In the event anything is still leftover from an Office install after going through the process once, you can simply run Revo Uninstaller Pro again and select the remaining files in a forced uninstall.
Last Resort: Uninstall Microsoft Office Manually
If none of the above methods have helped to completely remove Office from your computer, there may be little choice than to try and manually remove it from the system yourself. There are separate guides on the Microsoft website for uninstalling Office 2007, 2010, 2013 and one joint guide for 2016 and newer versions.
The instructions are complex and comprehensive so will take a lot of time and patience. They work with Windows 7, 8.1 and 10 along with versions of Office that are Click-to-Run, MSI installer or Windows Store versions. You will be guided through removing files, folders, scheduled tasks, services, Start menu entries, and registry keys/values. It’s not for the faint of heart but maybe your only option left to get rid of your Office install.
Visit Microsoft Manually Uninstall Office Page
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Automatically Diagnose and Repair Microsoft Office 2003, 2007, 2010, 2013, 2016, 365Fix Microsoft Office Word Has Not Been Installed For The Current User ErrorAuto Enter Product Key When Installing Microsoft Office XP, 2003, 2007, 2010 and 2013Change or Remove Button Missing at Control Panel Add or Remove Programs3 Ways to Add Classic Menus and Buttons to Microsoft OfficeI am planning to uninstall my office 2007 (last Windows update messed up a couple of things). I have Windows 10. I will be installing office 2019. I just read that you don’t have to uninstall your current office as your new program will override and make changes. But most say you need to uninstall first. Please advise. I am no a bit techie.
ReplyGood day sir
I couldn’t uninstall Microsoft office 10 from my windows 7. Ive tried uninstalling it with your microsft toolkit and etc. but it wouldn’t work.. mirocsoft office couldn’t be found. or error..
please kindly help me
ReplyThank your for these tips.
The newest tool did not work on my old Windows 7 SP1 laptop with MS Office 2013 click and run. It would spin for ever after recognizing the installed package.
Using the second option worked like a charm.
It is Working… Fix It tool thankuh!!!
ReplyI’m desperate…. Dot a licence to use office 365 but couldnt install it. I get error 30033-1011(“check internet connection and space on your HD” error).
After searching for ages, using every tool/uninstall procedure there was written on Microsoft sites, deleting registry, doing system restore I’m clueless…
Any ideas?
ReplyThanks a million. Tried all ways to remove remnants of Office 2007 but to no avail. Then I tried your suggestion to use FixIt tool. Great job…fixed it in first attempt. Really appreciate your help
ReplyI also thank you for your comment.
ReplyJust an FYI for Raymond.cc readers:
the Microsoft Office Uninstall Support Tool doesn’t seem to remove all versions of Office 365. The installer for the tool downloads however the installer itself had to be rerun multiple times. It seems it could be regional as its downloading/updating from the azure cloud. Once it eventually installed it didn’t detect any products. It’s possible its may be some sort of OEM Office 365 version (HP laptops) however the software also didn’t appear under Control Panel or Apps & Features.
The O15CTRRemove.diagcab also didn’t work for us so not sure if there is a new breed of Office 365 that Micro$haft is now installing.
Thank you for posting this here admin.
Not a fan of Microsoft since
ReplyHello, am encountering this same problem. What can be done to solve this problem so that I can install a different Office version?
ReplyThanks a lot for putting up these solutions. It is helpful!
ReplyBefore I remove office 2003, what do I need to save in Outlook ? and how
such as e mail addresses etc . Maybe .pst ?
The only method that actually worked for me is Microsoft Toolkit 2.6.2. It is also good for many other problems with Office and Windows.
ReplyUnable To Install Office 2019 On Windows 7 Windows 10
thanks buddy revo pro worked for me…
ReplyMicrosoft Office 2019 Windows 7
Thanks dear
ReplyI was having problem for so long, looking for help everywhere, all the result was sending me to programs uninstall, basic stuff, but I couldn’t see the Office files from the beginning so I didn’t know how or where to look to uninstall, I found this after much search, and I used Fix-it. Unbelievable, it runs the check and start the fixing part, was quick and soon went to the end where I just need to exit from the Command Prompt . Run the install program and done, it was running smooth again. Thank you for this instruction, simple, clear, to the point, and once in it, clear to follow, great support, thank you very much.
ReplyRevo did not properly completely removed office 2010, nor 2016, then occurring error when launching office setup.
I had to use microsoft toolkit (>2.4) to uninstall office 2010 (using offscrub), then reboot in order to be able to access office setup dialog and choose custom options.
Revo Uninstaller Pro worked fine on WINDOWS 10, when trying to uninstall OFFICE STANDARD 2007.
Thank you very much :)
Thanks you so much, you help me. I was a problem with my shit office and I couldn’t unistall that, but thanks to you for share your knowlodge I found a solution
ReplyRaymond, do you have a solution for removinguninstalling Office XP without access to PRO.MSI file? Thanks!
ReplyFor windows 10 nothing of the above FixIt based methods works, as FixIt is not supported.
Go here for your remedy
whitepages.unlimitedviz.com/2010/05/how-to-completely-remove-all-traces-of-office-2010-from-your-system/
You’ll find vbs scripts for entirely removing all aspects of Office 2010 / Office 2007 from your Windows.
Works under Win10 like a charm.
Before running, add the following vbs snippet at the top of the vbs file, after
Option Explicit
in order to elevate the script permissions, required to edit the registry.
If Not WScript.Arguments.Named.Exists(“elevate”) Then
CreateObject(“Shell.Application”).ShellExecute WScript.FullName _
, WScript.ScriptFullName & ” /elevate”, “”, “runas”, 1
WScript.Quit
End If
For your convenience, here is a direct d/l link:
whitepages.blob.core.windows.net/cdn/2010/05/OfficeScrubbers4.zip
Erase Microsoft Office Using Remove Office 2010
Working for me :)
Thank u Raymond… for this tool , this help me to remove corrupted MS office 2010 :-)
ReplyThank you Raymond!!!
ReplyThank you for the millionth time Raymond – you always but ALWAYS come up with the hidden gems ! You are essential reading for the small IT business like mine. I have added these tools to my kit.
ReplyThanks for the article Raymond, comes handy in case of “emergency”
ReplyThank you Raymond ,you are pro…
ReplyThank you Raymond!!!
ReplyWhoever thought of the fix it tools is a genius, they save so much time. Instead of having to faff around with the registry, permission of files and all manner of other things, you just click “run” and let it do it’s thing.
ReplyLeave a Reply
In many cases, you can install Office, Project, and Visio on the same computer. But, there are some combinations of Office, Project, and Visio that can't be installed together on the same computer.The two main things that determine whether Office, Project, and Visio can be installed together on the same computer are the version of the product and the installation technology used to install the product. What governs whether an installation scenario is supported are these two rules:
- You can't install two products together that have the same version but use different installation technologies.
- You can't install two products of different versions together if both products use Click-to-Run as the installation technology and those products have overlapping Office applications.
See the example installation scenarios section for several examples of installation scenarios that are supported and not supported, along with an explanation of why they are or aren't supported, based on the rules listed above.
Office releases and their version number
The following table shows Office releases that are currently supported by Microsoft, their associated version, and all the possible installation technology. The information listed in the table also applies to releases of Project and Visio. For example, the subscription version of the Project desktop app or Visio Professional 2016.
| Office release | Version | Installation technologies |
|---|---|---|
| Office 365 (and Microsoft 365) | 16.0 | Click-to-Run Microsoft Store |
| Office 2019 | 16.0 | Click-to-Run Microsoft Store |
| Office 2016 | 16.0 | Click-to-Run Windows Installer (MSI) Microsoft Store |
| Office 2013 | 15.0 | Click-to-Run Windows Installer (MSI) |
You can find this version information by going to Control Panel > Programs > Programs and Features. You can also find this version in the About dialog for the Office app. For example, open Word, and go to File > Account > About Word. On the top line of the About Microsoft Word dialog box, you will see the version number. For example, Microsoft Word 2019 MSO (16.0.10336.20044) 32-bit. For steps to find this version in different Office releases, see Find details for other versions of Office.
Note
- Office 365, Microsoft 365, Office 2019, and Office 2016 all have the same version: 16.0
- Office 2010, which is no longer supported, had a version of 14.0 and used Windows Installer (MSI) as the installation technology.
Installation technologies used by Office
There are different ways to purchase Office, Project, and Visio. For example, you can purchase them as part of an Office 365 (or Microsoft 365) plan, as a one-time purchase from a retail store, or through a volume licensing agreement. How you purchase them, along with which Office release you purchased – for example, Office 365 or Office 2016 – determines what installation technology is used to install Office.
The three installation technologies are:
- Click-to-Run
- Windows Installer (MSI)
- Microsoft Store
In newer releases of Office, you can go to File > Account in any Office app, such as Word, and the type of installation technology is listed under the Product Information section.
Another way to tell which installation technology was used to install Office is to File > Account in any Office app. Under the Product Information section, if you see an Update Options choice, Office was installed by using Click-to-Run. If you don't see an Update Options choice, and you don't see any mention of Microsoft Store, then Office was installed by using Windows Installer (MSI).
The Microsoft Store installation technology is only used when you purchase and install Office from the online Microsoft Store.
You can't rely on just the product name and release to determine the installation technology used by Office. For example, if you purchase Visio Standard 2016 from a retail store, it uses Click-to-Run. But, if you purchase Visio Standard 2016 through a volume licensing agreement, it uses Windows Installer (MSI).
Example installation scenarios
Here are some example installation scenarios, whether they're supported, and an explanation of why they are or aren't supported.
| Products to install | Supported? | Explanation |
|---|---|---|
| Microsoft 365 Apps Project Professional 2013 (volume licensed) | Yes | They use different installation technologies (Click-to-Run and MSI) and they are different versions (16.0 and 15.0) |
| Microsoft 365 Apps Access 2013 (retail purchase) | No | They both use Click-to-Run and they are different versions (16.0 and 15.0), but Microsoft 365 Apps already includes Access. |
| Microsoft 365 Apps Visio Professional 2013 (retail purchase) | Yes | They both use Click-to-Run, they are different versions (16.0 and 15.0), and there is no overlap in applications. |
| Office Professional Plus 2019 (volume licensed) Visio Professional 2016 (volume licensed) | No, but there is an alternative installation method available. | They use different installation technologies (Click-to-Run and MSI), but they are the same version (16.0). For more information about the alternative installation method that's available, see Use the Office Deployment Tool to install volume licensed versions of Project 2016 and Visio 2016. |
| Office Standard 2019 (volume licensed) Visio Standard 2013 (volume licensed) | Yes | They use different installation technologies (Click-to-Run and MSI) and they are different versions (16.0 and 15.0). |
| Microsoft 365 Apps Visio Professional 2016 (volume licensed) | No, but there is an alternative installation method available. | They use different installation technologies (Click-to-Run and MSI), but they are the same version (16.0). For more information about the alternative installation method that's available, see Use the Office Deployment Tool to install volume licensed versions of Project 2016 and Visio 2016. |
| Microsoft 365 Apps Project Professional 2019 (volume licensed) | Yes, but with a caveat. 1 | They both use Click-to-Run and are the same version (16.0). |
| Microsoft 365 Apps Visio Standard 2019 (retail) | Yes, but with a caveat. 1 | They both use Click-to-Run and are the same version (16.0). |
Office 2019 Requirements Windows 7
1 You must be using at least Version 1808 of Microsoft 365 Apps, because that's the earliest version that recognizes Office 2019 products, including Project and Visio. Version 1808 or later is available in Current Channel, Monthly Enterprise Channel, Semi-Annual Enterprise Channel (Preview), and Semi-Annual Enterprise Channel. For Microsoft 365 Apps release information, see Update history for Microsoft 365 Apps.
Additional information
Unable To Install Office 2019 On Windows 7 Download
- All installed products must be either the 32-bit version or the 64-bit version. For example, you can't install a 32-bit version of Visio on the same computer with a 64-bit version of Office.
- Even though a particular installation scenario is supported, it might not be recommended. For example, we don't recommend having two different versions of Office installed on the same computer, such as Office 2013 (MSI) and Office 2019 (Click-to-Run).
- Volume licensed versions of Office 2013 and Office 2016 use Windows Installer (MSI). Volume licensed versions of Office 2019 use Click-to-Run. The same is true for volume licensed versions of Project and Visio.
- For Office 365, Microsoft 365, and Office 2019 products, all products installed on the computer must be using the same update channel. For example, the volume licensed version of Office Professional Plus 2019 can only use the PerpetualVL2019 update channel. Therefore, it can't be installed on the same computer that has the subscription version of the Project desktop app using Semi-Annual Enterprise Channel or on the same computer that has the subscription version of the Visio desktop app using Current Channel.
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